Privacy Notice

We are committed to protecting and respecting your privacy.

This Privacy Notice, together with our Terms of Use and any other documents referred to in it sets out how we collect, use, maintain and disclose Personal Data, including any information provided through our website(s) (the “Website”).

Your privacy is of the utmost importance to us. Please read this Privacy Notice carefully to understand our views and practices regarding your personal data and how we will treat it.

Whenever you provide personal information, we are legally obliged to use it in accordance with the laws concerning the protection of personal information.

Who we are: Creative Sponge (Sponge) and Grit Digital (GRIT) are companies specialising in creative, branding and digital services and collaborating to create the “Website” you are browsing.

CREATIVE SPONGE LTD, a company registered in England (Company No. 05199507) whose registered address is at 43 All Saints Green, Norwich, NR1 3LY (“SPONGE”)

GRIT DIGITAL LTD, a company registered in England (Company No. 07239600) whose registered address is at 2nd Floor, 5 Woolgate Court, Norwich, NR2 4AP (“GRIT”)

For the purposes of the Data Protection Act 2018, the General Data Protection Regulations (GDPR) and any other applicable data protection and privacy laws and regulations (“Data Protection Legislation”), SPONGE and GRIT will be ‘joint data controllers’ for all personal information we collect from the Website and have control of the means and purposes of processing. SPONGE and GRIT have registered as data protection fee payers with the Information Commissioners Office (“ICO”).

All of our data protection practices are aimed at ensuring we provide all of the protection to Your Personal Information required under Data Protection Legislation. This Privacy Notice is designed to inform you how we do that in a clear and concise fashion. If you have any questions about our data handling practices, please contact us at the address(es) below.

By “Personal Data” we refer to information collected or held by SPONGE and/or GRIT, that identifies and relates to you as an individual.

Information we may collect

We may collect personal information about you when you contact us with general enquiries or suggested resources/activities for the Website, including:

Your name;
Email address; and
Supplementary information you provide us about yourself when contacting us.

We may also collect technical information about you when you visit the Website. This information will not include the Internet Protocol (IP) address used to connect your computer to the Internet, but might include your browser type and version, time zone setting, operating system and platform, browser plug-in types and version, the full URL clickstream to, through and from the Website, page response times, download errors, length of visits to certain pages, page interaction (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.

The collected information is used to provide an overview of how people are accessing and using the Website. It is not used for any additional purpose, such as to profile those who access the Website.

If you fail to provide us with Personal Information

You always reserve the right to withhold your personal information but this may affect our ability to contact you in future or ask you to verify information you send to us, such as suggestions for new resources/activities to add to the Website.

What do we do with the information we collect?

We will use your personal information for a number of purposes including:

internal record keeping;
to give you information that you request from us and to improve our services;
to allow us to operate the Website efficiently;
any relevant troubleshooting, testing or statistical analysis as appropriate; and
to keep the Website secure.

Where we have your permission to do so, we may also use the information collected to:

provide you with information about our services that we offer via promotional communications; and
keep you up to date with features on the Website and related news.

However, you can opt-out of any of these data uses at any time by emailing homehuddle@creativesponge.co.uk and homehuddle@gritdigial.com. We will only keep your information for as long as reasonably required.

Data retention and how long we will retain your Personal Information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Legal basis of processing

We always ensure that a Lawful basis exists for all of the Personal Information we process at Sponge or GRIT.

We will only process your information for as long as we have a relevant legal basis to do so. This is usually in order to respond to your enquiries if applicable, or if you have provided us with adequate consent to process your information for other purposes.

If we choose to process your information under the legal basis of legitimate interests, we will always inform you of our legitimate business interest and your right to object.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at alex@creativesponge.co.uk and/or peter.whitmore@gritdigital.com.

Protecting your information

We take our security obligations very seriously and monitor for breaches and potential weaknesses.

We are committed to ensuring that your information is secure and we have procedures in place to try and prevent any unauthorised access or disclosures and to safeguard and keep secure the information that we collect online.

All the Personal Data collected by us and stored electronically is held on a secure server in the EEA only. Where required, this information is encrypted for additional security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to Personal Data only for those employees who require it to fulfil their job responsibilities.

However, you should be aware that providing information over the internet can never be guaranteed as being completely safe and if you choose to send such information to us via the internet, you do so at your own risk.

Transfer of data outside of the EU

If we are required to store or process your data outside of the European Economic Area.

We shall not transfer any personal data to any country outside of the European Economic Area unless we ensure that such personal data is subject to an adequate level of protection and appropriate legal safeguards in accordance with Data Protection Legislation.

If you wish to access your Personal Information, we will inform you of the transfers we make (if any) and the legal safeguards we have employed to ensure the ongoing security and protection of your data.

Sharing your information with others

If and when we share your data, we always do so under a written agreement governing how your data must be protected.

Please be assured that we will not share your information for any other reason unless we are required by law or permitted to do so under this Privacy Notice. The main circumstances in which we will be permitted or required to disclose this is by law will be by court order, to government bodies and law enforcement agencies.

Access to your Personal Data

Our obligations under Data protection Law and your options to control your Personal Information

You have rights in relation to any Personal Data that we hold about you. If you wish to access your Personal Data you may make a formal subject access request by contacting us.

The information you request must relate to you or another person for whom you have authority to act on behalf of. We will require a confirmation of your ID prior to providing any information about the data we hold. If you are unable to provide sufficient information to prove your ID, we reserve the right to refuse your request for access to Personal Data. The rights you have in relation to the Personal Data we hold regarding you are:

the right to rectify any inaccuracies in the information we hold;
the right to erasure of information in specific circumstances;
the right to request transfer of your information to another controller; and
the right to object to processing in certain circumstances.

If you have provided us with consent to process your information, you always reserve the right to withdraw this consent via the method detailed in the paragraph below. We are committed to ensuring that your wishes are respected and upon notification that you wish to withdraw your consent, we will immediately cease processing the information in question.

Please send any requests to Sponge or GRIT by emailing homehuddle@creativesponge.co.uk or homehuddle@gritdigial.com respectively. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Contacting either Sponge or GRIT will ensure both of us respond to you accordingly.

Changes to this Privacy Notice

We may change this Privacy Notice at any time to ensure it always accurately reflects the way we collect, use and safeguard your Personal Information.

Please check this notice from time to time to ensure you are aware of any updates we may have made to our Personal Data handling practices. The date of the changes will be listed in the ‘Last updated’ section below. We will endeavour to notify all of our current clients of any updates to this notice via email and we will post the relevant announcement on our website homepage.

We recommend that you print a copy of this page for your reference.

Cookies Policy

If you consent to non-essential cookies being placed on your computer, our website will use these cookies to help us analyse web traffic and allow us to provide you with a better website by giving us information to enable us to monitor how our pages are navigated. Cookies simply allow our website to retrieve information in order to improve your access to our website.

If you wish to restrict, block or delete cookies, you can use your browser to do this. Each browser is different so we would recommend you check the ‘Help’ menu of your particular browser to learn to change your cookie preferences.

This Website will not use any non-essential cookies without your consent. You may withdraw this consent at any time.

Cookies used on this site
NameDurationHostUseExplanation
_ga4 yearshomehuddle.orgMetrics: GoogleWe use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie to evaluate your use of our web site and compile reports on user activity.
Google will not associate your IP address with any other data held by Google.
_gat10 minshomehuddle.orgMetrics: GoogleWe use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie to evaluate your use of our web site and compile reports on user activity.
Google will not associate your IP address with any other data held by Google.
_gid24 hourshomehuddle.orgMetrics: GoogleWe use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie to evaluate your use of our web site and compile reports on user activity.
Google will not associate your IP address with any other data held by Google.

 

How can you make a complaint?

Please note that if you are not satisfied with the processing of your personal data as set out in this Privacy Notice, please contact us on homehuddle@creativesponge.co.uk and homehuddle@gritdigial.com.

You have the right to issue a complaint directly with the Information Commissioner’s Office, the data protection supervisory authority for England and Wales (https://ico.org.uk/concerns/).

Contacting us

Please contact us at homehuddle@creativesponge.co.uk and homehuddle@gritdigial.com if you have any questions, comments or requests regarding this Privacy Notice.
Last updated March 28th 2020